We’ve all been there, scrambling for the undo/unsend button or wishing that the words coming out of our mouths had been rehearsed and polished just a bit more. A demanding text message from a coworker lights your fuse and you furiously type out a reply. A post criticizing your wife, children, family, or character sends you fuming and you launch into an attack. Or maybe it is not a coworker or a random anonymous social media user, but a customer… before you hit send or respond seven tips that will save your day.
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