May 27, 2026
CustomerThink
When “Yes” Is the Wrong Answer: Eight Customer Response Mistakes to Avoid
“Yes” is an extremely important and valuable three-letter word in customer experience. Providing a positive response to a customer request or responding with agreement are essential parts of the day-to-day work in CX. But not every yes is created equally. In fact, there are some “yes” responses that genuinely need...
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