Standby Engineering Services for Planned IT Upgrades
Business users and customers expect IT to minimize downtime during planned upgrades and maintenance on critical systems. SIOS Standby Engineer Service puts SIOS professional services experts on standby, ready to act quickly during critical phases of critical projects, including upgrades, maintenance, go-live cutover, expansion, troubleshooting or system retirement. SIOS Standby Services engagements help guarantee a successful project by providing access to project and product engineer with extensive High Availability/Disaster Recovery expertise and skilled analysis to support your team
SIOS Standby Engineer Service for Installation and Maintenance
SIOS standby engineering service provides fixed duration access to HA experts to support Go-Live/Maintenance plans with OS, storage, hypervisor, and application HA/DR related questions and issues, and assistance for any rollback and mitigation of the HA/DR environment involving SIOS HA products and services. During the designated installation or maintenance project, a SIOS engineer will be on standby (available to respond to customer issues related to the project during identified activities with an enhanced one (1) hour or less SLA.
Prerequisites: Customers should have completed PoC and/or QA testing, sent SIOS the resulting run books two weeks in advance and applied SIOS recommendations from any health checks or validation checks prior to scheduled go-live activities.
- Eight (8) hours of actively participation by SIOS Services Engineer(s) in project activities
- Twelve (12) hours of SIOS Services Engineer(s) to be available with one-hour response time
SERVICE CODE: PS–ENG-STBY
Custom Application Recovery Kit Development
Application Recovery Kits (ARKs) for SIOS LifeKeeper for Linux provide application-specific protection for a broadest range of Linux workloads including both commercially available and bespoke applications, databases, and ERPs. SIOS custom ARK Development service will create a custom application recovery kit that adds application-aware intelligence to SIOS LifeKeeper for fast, reliable failover in compliance with application-specific error-free best practices. The resulting ARK will enable SIOS LifeKeeper to start, stop monitoring, and recover operations for a client application as specified in the customer’s requirements. SIOS will provide software professional services to develop and deliver a custom application recovery kit packaged for proper installation, configuration and administration with the SIOS LifeKeeper and SIOS DataKeeper. The SIOS Custom ARK Service includes:
- Detailed documentation of procedures for installation, configuration, maintenance, and upgrades
- Documentation of design & architecture of the custom ARK
- Easy-to-install packaging
- Expert installation assistance
- Validation and verification of the custom ARK, including custom test plan to be reviewed and sign off by customer
- Assistance with basic trial/proof-of-concept testing and troubleshooting
- Review of test result and sign off
- Thirty (30) day configuration warranty; Ninety (90) day defect correction warranty
Optional: Maintenance plan for ongoing version support and maintenance
SERVICE CODE: PS–App-Dev
Critical Break/fix Support for Custom Application Development
Ensure IT teams have access to technical support for custom applications developed through the Custom ARK Development Service for one year.
SERVICE CODE: PS–App-Support
SIOS Technology Corporation provides high availability cluster software that protects & optimizes IT infrastructures with cluster management for your most important applications. Contact us today for more information about our professional services and support.