Lessons from Sue’s BBQ

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Poor customer experience can sink even the best products! In his latest CustomerThink article, Cassius Rhue, VP of Customer Experience at SIOS Technology, shares 14 hard-hitting lessons from a beloved BBQ joint that closed its doors.

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Recent News & Press

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August 13, 2026

SIOS Technology Releases LifeKeeper v10.1 with AIOps-Ready...

Introducing AIOps-ready automation capabilities that help organizations streamline the deployment and management of HA/DR environments while strengthening cloud security and expanding support for modern enterprise […]

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August 11, 2026

Why Downtime Still Happens: Five HA Mistakes to Avoid

In a new IT Business Net article, SIOS Customer Experience Software Engineer Matthew Pollard examines five common HA mistakes and how organizations can better prepare […]

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August 10, 2026

Part I – Eight Challenges That Will Continue to Shape Customer...

Practical strategies for overcoming two challenges that continue to shape CX.

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