Keep Your HA/DR Environment Current, Cost-Effective, and Supported
SIOS continuously improves its high availability (HA) and disaster recovery (DR) solutions to ensure your critical applications remain protected, secure, and resilient. The SIOS Tiered Support Program is designed to reward customers who stay current by maximizing their ROI, while providing clear, predictable support options for organizations that need to maintain older product versions.
By aligning support coverage with the lifecycle of each product version, we help you understand exactly what level of support is available, when upgrades should be planned, and how to maintain the highest level of protection—at the lowest predictable cost—for your business-critical environments.
Benefits of Staying Current with LifeKeeper
Running current LifeKeeper software helps organizations maintain stronger application protection, reduce operational risk, and maximize the value of their high availability and disaster recovery investment.
Key Benefits
- Predictable, lower support costs
- Access to comprehensive technical support coverage
- Faster issue resolution and troubleshooting
- Access to critical patches and product improvements
- Reduced downtime and operational risk
- Improved application resilience and business continuity
LifeKeeper Support Tiers Explained
The SIOS Tiered Support Program provides clear support coverage based on the lifecycle of each product version.
Full Support (Years 0 to 3)
- Comprehensive technical support
- Troubleshooting assistance
- Rehosting and migration support
- Access to upgrades and available patches
Maintenance Support (Years 4 to 7)
- Best effort technical support
- Knowledge base driven assistance
- Eligibility for product upgrades
Extended Support (Years 7 to 10)
- Continued best effort support
- Designed for organizations requiring additional transition time
- Available at an increased support fee
Why a Proactive Upgrade Strategy Matters
The most effective way to maintain full support coverage and optimize IT budgets is to plan upgrades before a product version enters Maintenance or Extended Support.
Organizations that stay current benefit from ongoing product enhancements, security updates, and improved application availability while avoiding the additional costs and risks associated with legacy software environments.
Keep Your Full HA/DR Environment Supported
LifeKeeper support is dependent on the lifecycle status of the operating systems and applications within your environment. Maintaining supported versions across your technology stack helps ensure continuous coverage, minimize risk, and support business critical application availability. SIOS cannot support an application or operating system once its vendor’s Extended Support period has ended.
Plan Your Next Step with SIOS
Review your current LifeKeeper version and support status with a SIOS representative. Whether your environment is approaching Maintenance Support or Extended Support, our team can help you build a cost effective upgrade strategy that keeps your applications protected, supported, and resilient.