The One Thing Every Customer Experience Person Should STOP Doing Right Now

Several days ago I was entertained by a random collection of blogs from various sources that arrived in my inbox at the same time. The sources ranged from leadership experts to social media influencers. The topics were all a variation of: “The One thing _________ should stop doing right now.” Some blogs were whimsical, like stop using certain emojis or #hashtags. Others were more serious, like those that were raising an alarm about practiced behaviors that are extremely detrimental to personal health, such as smoking. In the leadership blogs, wasting time was a recurring theme as well as the abuse of email.


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