Maintaining the Customer Experience During the Great Resignation

According to reports on NPR, more than 33 million people have quit their jobs since the spring of ’21. Some have moved to new positions; others have left the work force entirely. This raises all kinds of questions for organizations and hiring managers, but one question that has received insufficient attention has to do with an organization’s ability to keep its critical customer-facing systems up and running without interruption. If the Great Resignation is affecting your IT team, it’s not just that you may have fewer hands to perform routine tasks. Your critical systems and technology may be more vulnerable to disruptions that can affect your customers’ experience and even your reputation.

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